CX Horizon Services partners with organizations across healthcare, financial services, and growth-stage enterprises to design, deploy, and manage business operations that support strategic growth. Our approach integrates deep sector expertise, AI-enabled workflows, and disciplined delivery from the Philippines.
CX Horizon Services combines deep vertical expertise in healthcare and financial services with a horizontal operations capability that scales across every industry. Two engagement models allow clients to structure the relationship around their operating preference, whether accountability is transferred fully or retained internally.
End-to-end revenue cycle management for hospitals, physician groups, specialty practices, and payers. Delivered by credentialed coding professionals and revenue cycle specialists under a Business Associate Agreement.
Explore Healthcare RCMOperational support for wealth advisory firms, accounting practices, banks, and fintech institutions. Credentialed professionals across paraplanning, financial reporting, KYC, transaction monitoring, and disputes and fraud operations.
Explore Financial ServicesCross-industry operational capacity for scaling organizations. Customer experience, back-office administration, executive support, finance and accounting, sales development, and e-commerce operations delivered by senior operators.
Explore Growth OperationsCX Horizon Services assumes full accountability for team recruitment, training, management, and performance against a client-defined scorecard. Governance, reporting, and quality management are included as standard.
See the BPO modelCX Horizon Services acts as the legal employer for your dedicated offshore team in the Philippines. Employee costs pass through at cost, with a fixed monthly administrative fee. Your organization retains direct oversight of day-to-day work.
See the EOR modelHow every engagement is delivered
Every CX Horizon engagement is delivered through the same operating framework, whether structured as Full-Service BPO or Employer-of-Record. The commercial model varies; the standards of delivery do not.
A founding team and Board of Industry Advisors with combined operating leadership across global banking, healthcare, card networks, and multinational business process organizations. Meet the leadership team
“CX Horizon Services approached the engagement with the discipline of a professional services firm and the pragmatism of an operator. That combination is unusual, and it materially shaped how we transitioned the work.”
An initial 30-minute consultation, structured to understand your operating context and evaluate potential fit. Our team will assess the requirement, propose an approach, and provide a candid perspective on whether CX Horizon Services is the right partner.
