CX Horizon Services delivers paraplanning, financial reporting, KYC, transaction monitoring, and fraud operations for wealth advisory firms, accounting practices, banks, and fintechs. Led by former senior leaders from major U.S. banks, global card networks, and Big Four accounting firms, and structured for the regulatory scrutiny financial institutions must maintain.
What we run
Engagements can span the full back-office function or be scoped to a specific area. Capacity expands over time in line with client priorities.
The team every advisor wishes they had. Plan prep, scenario modeling, and the admin that buys back advisor time.
Proficient on tools such as: AdvisorLogic · eMoney · MoneyGuidePro · Salesforce · Wealthbox · Redtail · Junxure · Black Diamond · Orion · Schwab Advisor Center, etc.
U.S. GAAP-trained bookkeepers and accountants for accounting firms, family offices, and small businesses needing real F&A.
Proficient on tools such as: QuickBooks · Xero · NetSuite · Sage Intacct · Bill.com · Lacerte · ProSeries · UltraTax · Drake, etc.
The compliance ops layer that keeps regulators and partner banks satisfied. Documented, audit-ready, and fast.
Proficient on tools such as: Actimize · NICE · SAS · Verafin · ComplyAdvantage · Refinitiv World-Check · Fenergo · Salesforce, etc.
The 24/7 operational layer behind regulated financial products. Disputes, fraud, and customer support that doesn’t go off-script.
Proficient on tools such as: Salesforce · Zendesk · FIS · Fiserv · Mastercom · Visa Resolve Online · ACI · SAS Fraud Management, etc.
How we operate
The following delivery standards are applied uniformly across every Financial Services engagement, regardless of scope, engagement model, or team size.
Who we serve
Workflows, regulatory frameworks, and priority outcomes differ meaningfully across financial services segments. Engagements are structured to reflect the specific context of each institution.
Advisors spending half their week on admin, plan prep, and meeting follow-up instead of clients. Cost of hiring a junior planner exceeds the revenue they unlock. Hard to scale past ~150 clients per advisor.
Paraplanning (financial plan prep, scenario modeling), client service associate work, meeting prep & notes, account opening & transfers, RMD/tax-loss harvesting tracking, CRM hygiene.
Advisors win back meaningful hours per week. Capacity to take on more clients without onshore hiring. Predictable monthly cost vs. the lumpy economics of hiring junior planners.
Capacity ceiling at month-end and tax season. Bookkeepers and seniors burning out on data entry. Hiring talent in the U.S. is slow and expensive, and offshore hires from generic providers don’t know U.S. GAAP.
Bookkeeping in QBO, Xero, NetSuite, Sage. AP/AR processing. Bank reconciliations. Month-end close support. Tax prep workpaper preparation. 1099 prep. Client cleanup engagements.
Month-end close compresses. Senior staff redirected to advisory and review. Tax season scaled without seasonal hiring scramble. Predictable per-client or per-FTE cost.
Regulatory turnaround pressure (KYC, EDD, transaction monitoring). Disputes and chargeback backlogs. Customer support staffing that doesn’t flex with volume. Cost of in-house compliance ops.
KYC & CIP verification, EDD on flagged accounts, AML transaction monitoring & SAR drafting, disputes & chargeback ops, collections, 24/7 customer support, back-office reconciliation.
Backlog reduction, regulatory turnaround compliance, lower per-claim handling cost, audit-ready documentation on every action.
Scaling ops as fast as you scale users. Compliance overhead eating into runway. Customer support that’s 24/7 from day one. Fraud ops that need real expertise, not just a script.
Onboarding & KYC at scale, fraud ops & chargeback defense, payments reconciliation, dispute resolution, tier-1 and tier-2 customer support across channels, partner ops.
Ops scales linearly with users without doubling headcount. Compliance posture that holds up under partner-bank audits. Customer support that stays under 5-minute response SLA.
How it works
Engagements begin with a defined initial scope, demonstrating operational fit before expansion. Contract structures are aligned to the pace at which the client organization wishes to scale.
Free 30-minute call. We map your current workflows, KPIs, and the pain points. You leave with a written assessment whether or not we move forward.
Initial scope on one workflow with measurable success criteria, named team leads, and an NDA + DPA in place.
Recruit and credential the team, integrate with your stack (CRM, accounting platform, core banking), complete compliance training, run shadow cycles before going live.
Weekly KPI reviews, monthly QBRs, quarterly scope expansions. You scale at your pace. We don’t push for ARR.
AI + Human accountability
We use AI where it removes drudgery and beats human accuracy at scale - document classification, transaction categorization, anomaly detection, KYC pre-screen. We use experienced operators where judgment matters - client conversations, complex reconciliations, regulatory exceptions, anything that touches a fiduciary duty.
Every AI output is reviewed and signed off by a credentialed team member on your team. No black boxes, no “the model said so.” Especially not on financial data.
Security & compliance
The CX Horizon Services operating environment was architected around the compliance requirements financial institutions must meet, not adapted after the fact.
Every engagement runs under an NDA and (where applicable) a Data Processing Agreement. Our Philippines operations are built to U.S. financial-services standards - encrypted access controls, no client data on local machines, VDI workstations, and full audit trail on every action taken.
*SOC 2 Type II ready; ISO 27001 target Q4 2026.
With advisors capped on client load due to admin overhead, this firm needed to free up planning capacity without adding junior hires at onshore rates. We deployed a 2-person team (1 paraplanner, 1 client service associate) integrated with Salesforce, eMoney, and Schwab Advisor Center. Over the engagement, advisors meaningfully expanded their client books without internal hiring, and admin hours per advisor dropped against baseline.
Identifying details anonymized.
Tell us what your team is stuck on. 30 minutes, no pitch deck. We’ll give you a straight answer on whether we can help.
