CX Horizon Services organizes its capabilities into two vertical practices and one horizontal practice. Healthcare RCM and Financial Services are structured around the regulatory and operational demands of their respective industries. Growth Operations is a horizontal practice, delivering cross-industry operational capacity for growth-stage organizations.
End-to-end revenue cycle management for U.S. healthcare organizations, delivered from a Philippines operations base. Capabilities span front-end patient access, mid-cycle coding and clinical documentation improvement, and back-end billing, denials, and accounts receivable. AI-assisted claim scrubbing is integrated throughout, with credentialed human sign-off on every output. All engagements are conducted under a Business Associate Agreement.
Operational support for regulated financial services organizations. Capabilities include paraplanning and advisor support for wealth advisory firms; bookkeeping, financial reporting, and AP/AR administration for accounting practices; and KYC, transaction monitoring, disputes, and fraud operations for banks and fintechs. The practice is led by former senior leaders from major U.S. banks, global card networks, and Big Four accounting firms, and is structured for the audit and regulatory standards financial institutions must maintain.
Cross-industry operational capacity for organizations scaling faster than they can build onshore capability. Capabilities include customer experience, back-office administration, executive and virtual assistance, finance and accounting, vendor and supplier management, and e-commerce operations. Engagements can be structured as Full-Service BPO with CX Horizon Services assuming full accountability, or as Employer-of-Record with the client directing day-to-day work.
